Online learning

Article — 22 October 2020 — 212 words

A service design approach to improving student experience

Service design — User experience — User research

Slides from my UCD Gathering talk on Thursday 15 October 2020, about the work we’ve been doing at the University of Edinburgh to improve the experience of students and staff working with course materials digitally.

Linknote — 18 July 2018 — 54 words

User experience — User research

Work: The University of Edinburgh

Understanding user behaviour for online learning recruitment

The University of Edinburgh Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer. Read about our user research approach and how we ensured project outputs met the needs of users.