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Duncan Stephen

Human-centred decisions

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Tag: Personalisation

Article — 25 June 2026 — 167 words

Ethical personalisation of public services — Talk at Services Week

Digital — Information architecture — Service design

Work: Scottish Government

Image promoting Services Week 2026: 29 June to 3 July, UK Government Digital and Data

We have developed a set of ethical personalisation principles to guide our early work to deliver personalised public services. I will present about this work as part of Services Week 2026.

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Article — 25 March 2026 — 459 words

Making connections with connected content

Content design — Information architecture — User experience

Work: Scottish Government

A group of people sitting in a workshop writing on sticky notes. Rahel Anne Bailie stands at the front facilitating the session.

For the past month, we have been running events showcasing the opportunities of connected content and information architecture. The response to these sessions has far exceeded my expectations.

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