Personalisation

Article — 25 June 2026 — 167 words

Ethical personalisation of public services — Talk at Services Week

Digital — Information architecture — Service design

We have developed a set of ethical personalisation principles to guide our early work to deliver personalised public services. I will present about this work as part of Services Week 2026.

Article — 25 March 2026 — 459 words

Making connections with connected content

Content design — Information architecture — User experience

Work: Scottish Government

For the past month, we have been running events showcasing the opportunities of connected content and information architecture. The response to these sessions has far exceeded my expectations.

Article — 24 November 2010 — 802 words

T44U — TerminalFour global user conference

Web

Work: University of St Andrews

Adapted from a post originally published on the University of St Andrews Digital Communications team blog. Last week saw the annual T44U conference take place in Dublin. T44U is an annual event run by TerminalFour. It is designed to allow users of the content management system, Site Manager, to share their experiences with each other, […]