Archive — Remote working

How we do user research analysis at the Heritage FundJo ArthurDoing Service Design at the National Lottery Heritage Fund

A write-up of a brilliant talk Jo Arthur gave at this month’s UX Glasgow event, where she outlined how the National Lottery Heritage Fund analyse user research remotely. I found it super useful, not least because this is exactly what we need to do at my work right now, and I have taken a lot of inspiration from this. Thanks Jo!

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Meeting the challenges of conducting user research remotelyWebsite and Communications Blog

A laptop displaying a user interface

The coronavirus outbreak has posed massive challenges for everyone in society. For practitioners of human-centred approaches to design, where face-to-face interaction is often so important to enhancing our understanding, our current requirement to maintain social distancing creates obvious barriers.

However, this doesn’t mean our work to ensure we’re meeting people’s needs has to stop. In fact, there are some perhaps surprising advantages to working remotely as a user experience practitioner.

Over on my team’s blog, I have outlined some of what I’ve learned about remote user research over the past month or so.

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Inventive tips for separating your job from your life when you work from home

Inventive tips for separating your job from your life when you work from home

I don’t work from home, but I still enjoyed this piece on little rituals that help you separate work time from personal time.

I’m glad of my 30 minute buffer between home and work. As I’ve said before, I wouldn’t reduce it. The walk helps me ease my way into the day, and gives me the headspace to prepare for what’s to come, or — if it’s the end of my day — what’s just happened.

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Tech has a diversity problem — so this designer went to Kentucky

Tech has a diversity problem — so this designer went to Kentucky

I am interested in how, despite the (theoretical) potential of technology improvements to make remote working easier, technology jobs still seem to cluster in particular areas.

Design firms and technology firms are heavily concentrated in cities on the west and east coasts, particularly in San Francisco, LA, and New York, limiting job opportunities to those who have the resources to move to, and live in, such expensive metropolises. And with so many designers living in urban centers, few have the perspective that comes from living in rural areas.

This can be viewed as yet another of the tech industry’s diversity problems.

Automattic, the company that runs WordPress.com, has all of its employees working remotely. Automattic’s John Maeda is trying to engage young people “that fall outside the normal Silicon Valley culture”.

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