For the past two years, a group of service designers have been researching and understanding the state of service design practice in Scotland. Angela F Orviz, Serena Nüsing, Stéphanie Krus and Vinishree Verma have been doing this in their spare time and with no funding.
Their insights are fascinating reading. The study shows how far service design has come in Scotland over a few short years. But it also outlines a series of challenges the discipline faces for the future.
I recommend you read the blog posts to get a sense of the depth of the findings. They are a must-read for anyone interested in human-centred approaches, and making positive change within organisations and society.
To the team behind Practitioner Stories, thank you for your hard work on this. 🙏