Linknote — — 86 words

Business

[The most popular strategies companies use to save money also kill innovation](https://work.qz.com/1134910/six-sigma-and-other-popular-management-strategies-kill-innovation/)

An interesting take on business process improvements such as Lean and Six Sigma. It suggests that while such process improvements improve reliability, they also make innovation plummet. Moreover, the effects are difficult to spot because they take so long to emerge.

> Innovation requires different ways of doing things, and this is exactly what this system ends. But they don’t tell you that in the ISO9000 handbook, do they?

Article — — 3,731 words

Business — Digital — Web

Work:

Adapted from posts originally published on the University of St Andrews Digital Communications team blog. This month I attended the Institutional Web Management Workshop at Northumbria University. The conference, aimed mainly at university web managers, has been running for 18 years. The theme of this year was rebooting the web, after a participant at last […]

Article — — 678 words

Business — User experience — Web

Work:

Adapted from a post originally published on the University of St Andrews Digital Communications team blog. After over 12 months of hard work from a lot of people, we have finally launched the new Study at St Andrews website, the replacement for the Admissions website. It has been a long and interesting journey. From the […]

Article — — 1,021 words

Information architecture — User experience — Web

Work:

Adapted from a post originally published on the University of St Andrews Digital Communications team blog. The first project of the digital communications team is a relaunch of the website for prospective students. This project began about a year ago, long before the digital communications team was formed. Lean sessions In early 2013, members of […]

Article — — 390 words

Human-centred approaches — Information architecture — Web

Work:

Adapted from a post originally published on the University of St Andrews Digital Communications team blog. At my work, I have begun a secondment to Admissions. I will still be working on web projects. But my focus for the next 18 months will be on webpages for the Admissions and Corporate Communications departments. From my […]