Linknote — — 200 words

Media — Technology — User experience

Scapegoating user experience design — Khoi Vinh — Subtraction

Stylised photo of a Nest camera

An article published yesterday in The Washington Post demonstrates the danger of design’s failure to broaden popular understanding of our craft.

The article pinpoints Nest’s focus on reducing friction as the reason for their cameras’ weak security.

Khoi Vinh points out that…

…the concept of user experience writ large is not to blame here; what’s actually at fault is bad user experience practice.

The point being that good security is fundamental to good user experience. As any good designer would know, they are not in conflict. Quite the opposite, in fact.

It strikes me that Nest are using ‘reducing friction’ as a poor excuse for not implementing better security. I’m sure they’re not the only ones guilty of this.

On another point, this article got me thinking about journalism. Khoi Vinh refuses to blame the Washington Post’s perspective on “lazy journalism”, perhaps correctly.

But any time I read a mainstream/non-specialist journalist write about a topic I know a little about (motorsport, the web, whatever), I’m always astonished at how many basic errors are made. It’s a challenge if designers want the help of journalism when “explaining what it is that we do to the world at large.”

Linknote — — 153 words

Business — Digital — Media

Want to see what one digital future for newspapers looks like? Look at The Guardian, which isn’t losing money anymore — Joshua Benton — Nieman Journalism Lab

"The Guardian (actually makes money now)"

How the Guardian finally started making a profit, in three steps.

With a functionally infinite supply of free news available, the relationship your reader has to you has to be a lot more like the one public radio listeners have with their favorite station. They’re not buying access; they’re supporting a cause.

I’d also add that the Guardian has one major advantage over almost every other publisher in the world. They uniquely decided not to go down the rabbit hole of autoplaying videos, pop-up adverts, and other infuriating ways of getting in the way of what the readers actually came for.

This week I visited the Scotsman website, and one of the ads inserted a nasty redirect that my browser told me was taking me to an untrustworthy site. There are lots of news sites that I simply can’t trust for this reason. The Guardian is one I can still trust.

Linknote — — 177 words

Digital — User experience — User research

Work:

User research into the needs of students and staff using Learn — Website and Communications Blog

Me running a workshop for Learn Foundations

Since September, my main focus at work has been to carry out a comprehensive programme of user research for a project aiming to improve services surrounding Blackboard Learn, the University of Edinburgh’s main virtual learning environment.

I wrote this blog post providing a high-level overview of all the work that’s taken place this academic year. More detailed blog posts about each of the strands of research will come in due course.

This is been a brilliant project to be involved in. We’ve been given a lot of time and freedom to do large amount of research in support of one of the university’s most important digital services, used daily by most of our students, and many staff members.

We have made some really important discoveries. This work is ensuring that improvements are based on a strong understanding of users’ behaviour and needs when working with course materials digitally.

Check out this video, where I describe the work and some of the findings in a bit more detail, and keep an eye out for the forthcoming blog posts.

Linknote — — 98 words

Technology

Apple cracks down on apps that fight iPhone addiction — Jack Nicas — The New York Times

Apple logo eating app icons in the style of Pac-Man

Apple has been making it harder for people to use apps that help people spend less time on their iPhones. And they’ve not been making it clear why. Apple have their own tool, but…

He has found Apple’s tool more complicated and less restrictive. His children have already found workarounds to Apple’s web-filtering tool and, unlike the apps he had used, it has no kill switch to quickly disable certain apps on their phones, Mr. Chantry said.

“It didn’t make managing these new digital threats any easier,” he said. “It actually made it more difficult.”

Linknote — — 65 words

Media — Technology

15 months of fresh hell inside Facebook — Nicholas Thompson and Fred Vogelstein — Wired

Mark Zuckerberg surrounded by Facebook icons

I enjoy Wired’s periodic long articles about Facebook. They avoid the shrillness that most media outlets exhibit when writing or talking about Facebook. This article is all the more powerful for it. And unlike many self-publicists who spend a lot of time writing basic stuff about Facebook and acting as though they’ve discovered the story of the decade, this contains genuine insights and new information.

Linknote — — 118 words

User experience — User research

Describing personas — Indi Young — Indi’s Essays

Personas are one of the most popular techniques in the user experience toolkit, but they also remain among the most controversial. It is often still unclear to some what value personas can bring, and how to avoid the pitfalls of bad personas.

This article brings one of the clearest explanations I’ve seen of how to make good personas. It is a lengthy but must-read article if you make personas and want to make them work.

This article is particularly useful at explaining why obsessing over demographics is bad, and why you should instead focus on “thinking styles”.

Statements-of-fact, preferences, and demographics frequently serve as distracting barriers. They kick off all kinds of subconscious reactions in team members minds.

Linknote — — 71 words

Human-centred approaches

How do we design for divergence and diversity if convergence is the goal? — Alastair Somerville

Is convergence in design thinking problematic?

The problem I have with it is it models a form of Normality. You can diverge but, in the end, you must converge.

An interesting idea from Alastair Somerville. He explains his alternative design process:

Yes, there is a convergence to design a product that meets identified user needs. Yes, there are constraints around what can be made.

However, divergence is recognised through the process.