Service design and the Mario complex
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.
Tag: Business
View from Service Design in Government 2020
Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.
Stop saying people don’t like change — it’s a lie
People often say things like “change is hard” or “people don’t like change”. That is a dangerous delusion.
Media dinosaurs have the wrong scapegoat in Facebook
Anyone who reads this blog will know by now that I am no fan of Facebook. But I will defend them on this. The newspaper industry’s attempt to pin the blame of their woes on Facebook is wrong.
Web designers need to have an invisible hand
Why user-centred design is like a trade.