Human-centred decisions
Today I have started a new job. But while I’m looking forward, I have also been reflecting, as this moment marks my first real move away from higher education. Despite the differing natures of the three organisations I worked for, there were many parallels across them.
Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.
People often say things like “change is hard” or “people don’t like change”. That is a dangerous delusion.
Digital transformation results in the eventual destruction of digital teams. So what will that mean for those of us who work in digital?
