Human-centred decisions
Decades-old approaches are being brought up to date with new techniques to create a robust way of structuring content to enable reuse and make content management more efficient.
I have long been an advocate of agile ways of working. One of the things that originally drew me to user experience was the opportunity to have evidence-based ways of understanding the changes you need to make. So I was surprised whenever I encountered people who believed that user experience methods ran counter to the principles of agile.
Many designers talk about user-centred design. But design approaches alone aren’t sufficient to ensure we are human-centred. Design approaches can be used carelessly — or even maliciously — to centre the designer and sideline the user.
Have you ever been told that by doing human-centred work you’re stepping on someone else’s toes? I have heard it a number of times. More and more people are exploring the apparent overlaps between human-centred approaches and other disciplines.
It is difficult to find a phrase that exactly describes my work and the way I approach it. I’ve started to talk about human-centred approaches. This post explains what I mean by that.
Many people are intrigued by content design but unsure if it’s the right fit for them. So here is my beginner’s guide to being a content designer. Find out why it might be a better fit for you than you might think — and why it might not be.
How a chat at a conference underlined that user experience itself has a user experience problem — and what we can do about it.
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.
