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Human-centred decisions

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Tag: Plain language

Article — 26 June 2025 — 1,082 words

Services are verbs combined with nouns

Information architecture — Service design

Illustration - a white square with a teal triangle attached to its right edge, with the point of the triangle to the right

Information architecture normally focuses on the objects that need to be represented in a system. Some human-centred practitioners focus instead on the tasks users need to do. These approaches are sometimes framed in opposition. But combining these techniques can make services and systems easier to use as well as more efficient to manage.

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