Article — — 1,082 words

Content design — Information architecture — Service design

Illustration - a white square with a teal triangle attached to its right edge, with the point of the triangle to the right

Information architecture normally focuses on the objects that need to be represented in a system. Some human-centred practitioners focus instead on the tasks users need to do. These approaches are sometimes framed in opposition. But combining these techniques can make services and systems easier to use as well as more efficient to manage.

Article — — 2,359 words

Business — Digital — Human-centred approaches

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Adapted from posts originally published on the University of Edinburgh Website and Communications blog. Back in October, I had the opportunity to attend the UCD Gathering conference, a new virtual event for practitioners of user-centred design in all its forms. Showcasing our research into staff and students’ needs around accessing course materials digitally At UCD […]