Human-centred decisions
The latest chapter in my career has closed, as I have found an incredibly exciting new opportunity. But the past couple of years have given me a lot to reflect on.
Have you ever been told that by doing human-centred work you’re stepping on someone else’s toes? I have heard it a number of times. More and more people are exploring the apparent overlaps between human-centred approaches and other disciplines.
How do service design approaches need to improve, and what is the next step?
I’ve had a great time over the past two days on the Service Design Academy’s user research bootcamp. These bootcamps are truly intensive. We were working with a live brief in a serious problem space.
Like the mid-century modernists, today’s digital designers are creating the future. Some digital designers are making the same fundamental mistakes.
