Service design

Article — 1 July 2024 — 1,082 words

Reflecting on two years as a user experience consultant; looking ahead to working on structured content

Digital — Information architecture — User experience — Work

The latest chapter in my career has closed, as I have found an incredibly exciting new opportunity. But the past couple of years have given me a lot to reflect on.

Article — 23 August 2021 — 988 words

Overlaps between user experience and other disciplines — a benefit, not a problem

User experience

Have you ever been told that by doing human-centred work you’re stepping on someone else’s toes? I have heard it a number of times. More and more people are exploring the apparent overlaps between human-centred approaches and other disciplines.

Article — 21 June 2019 — 640 words

How do service design approaches need to improve, and what is the next step?

Design — Service design — User experience

How do service design approaches need to improve, and what is the next step?

Article — 24 April 2019 — 328 words

Coming face to face with real life at the Service Design Academy user research bootcamp

Design — User experience — Work

I’ve had a great time over the past two days on the Service Design Academy’s user research bootcamp. These bootcamps are truly intensive. We were working with a live brief in a serious problem space.

Article — 14 October 2016 — 964 words