Human-centred decisions
I’ve had a great time over the past two days on the Service Design Academy’s user research bootcamp. These bootcamps are truly intensive. We were working with a live brief in a serious problem space.
Architects had to face up to the problems that eventually emerged with bold modernist designs. Now Facebook and Twitter need to wake up to the fact that their platforms are damaging society.
Our perspective on how a digital product should be managed is strongly influenced by our background and our role. That certainly helps explain some of the difficult conversations I have had over the years.
