Human-centred decisions
Many designers talk about user-centred design. But design approaches alone aren’t sufficient to ensure we are human-centred. Design approaches can be used carelessly — or even maliciously — to centre the designer and sideline the user.
…and what I don’t mean by that.
Many people are intrigued by content design but unsure if it’s the right fit for them. So here is my beginner’s guide to being a content designer. Find out why it might be a better fit for you than you might think — and why it might not be.
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.
Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.
The meaning of user experience has changed over time. While it can still be a useful phrase, its limitations are becoming problematic.
One of the biggest challenges designers face is avoiding bias. We all have perspectives that subconsciously affect our decisions. In the case of design, those choices we don’t even realise we are making can have big consequences.
Gov.uk is the darling of the digital profession. But now it has been described as the most hated website of all time. So what’s going on?
Why user-centred design is like a trade.
I thought I had joined the many people who don’t use their degrees in their careers. But I have come to realise that my degree in social science has been absolutely vital to my web design work.
