User experience

Article — 4 May 2016 — 901 words

Avoiding bias in design

One of the biggest challenges designers face is avoiding bias. We all have perspectives that subconsciously affect our decisions. In the case of design, those choices we don’t even realise we are making can have big consequences.

Article — 11 February 2016 — 1,059 words

Path dependence in user experience: why it’s OK that phones are different to calculators

User experience

Designers like to fret about the differing keypad layouts on calculators and phones. But economics tells us it may not be such a problem after all.

Article — 25 February 2015 — 1,606 words

When the disrupters are disrupted: What is the future for digital professionals?

Business — Digital — Web

Digital transformation results in the eventual destruction of digital teams. So what will that mean for those of us who work in digital?

Article — 19 February 2015 — 1,351 words

Is the Register right about Gov.uk and the Government Digital Service?

Digital — User experience — Web

Gov.uk is the darling of the digital profession. But now it has been described as the most hated website of all time. So what’s going on?

Article — 24 June 2013 — 1,267 words

The power of the web has not yet been unlocked

Technology — User experience — Web

I think about the web all the time. I like to believe that I get it. But I am still surprised by the advances in technology and the promise the future holds.