Archive — User experience

The term “responsive web design” has failedFrances Berriman

Those words (originally from a slide by Alex Russell) may seem rather provocative. But it is a fair reminder that design isn’t just about how it looks.

In this case, most people (including, at times, myself) have fallen foul of the trap described here. That of thinking that setting a few breakpoints for smaller screens is enough to be responsive.

It reminded me of Jakob Nielsen’s 2012 article in which he advocated building a complete separate mobile site. This was a controversial viewpoint at a time when responsive design was becoming seriously trendy.

But seven years on, can we truly say the mobile web is a great experience?

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The tipping point: Who is best placed to do strategic design?Anish Joshi

If you can bear another article about whether non-designers should get involved in design work, this isn’t a bad one.

Designers — if you think strategic design is a realm reserved just for you, I’m afraid not.

Other professionals — if you think you can just pick up strategic design like any other general skill, then I’m afraid not.

…the best and most effective use and impact for many people, is actually just to incorporate design thinking techniques into their day jobs.

I have long held the view that user experience is best thought of not as a role, but as a mindset. That doesn’t mean there isn’t a place for professional designers and user researchers — there absolutely is. But anyone can adopt the techniques and set off on the journey to become more user-centred.

We should encourage more people to do so.

Via Katie Murrie.

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Understanding design better by looking from different levels of magnificationNicola DobieckaWebsite and Communications Blog

Screenshot from Powers of Ten showing a man having a picnic

My colleague Nicola Dobiecka wrote this brilliant blog post about how designers need to take different approaches depending on the level they are working at. It builds on Jared Spool’s analogy with Charles and Ray Eames’ classic film Powers of Ten.

Essentially, colleagues at different levels of the organisation have different perspectives. All valid, but all require different skills and processes.

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The hurricane web

Screenshot of the text only version of the NPR website

The hurricane web

This post really underlines how media companies have taken the web in totally the wrong direction.

It shows how media organisations like CNN and NPR brought out lightweight “text only” versions of their websites to help hurricane-stricken areas with low bandwidth.

…in some aspects, they are actually better than the original.

Most importantly, it’s user friendly. People get what they came for (the news) and are able to accomplish their tasks.

It reminds me of the GDPR compliant version of the USA Today website, which many noted was actually a far better experience than the standard version that was filled with trackers and ads.

Think how brilliant the web could be again, if people removed all the crap from their pages and focused on what users actually need.

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Adding value, by adding values

Electric scooter in San Francisco

Adding value, by adding values

Ben Terrett from Public Digital has written something similar to I tried to write last week about designing for society, not just for individuals. Of course, this is much clearer and more succinct than (and written before) mine.

To illustrate the point, the article uses the example of an electric scooter hire scheme in San Francisco:

This is a service where every detail has been designed for the user. It’s unbelievably convenient—for the user alone, and no-one else.

The downside is streets swamped with dumped scooters. There’s nowhere “official” to put them, so like me, no-one knows what to do with a scooter once they’ve finished using it. They just get dumped anywhere.

These scooters are absolutely meeting a user need, but at the expense of a societal need.

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