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Coding is for everyone — as long as you speak EnglishGretchen McCullochWired

This year marks the 30th anniversary of the World Wide Web, so there’s been a lot of pixels spilled on “the initial promises of the web”—one of which was the idea that you could select “view source” on any page and easily teach yourself what went into making it display like that.

This article makes a great point about how this promise only truly works if you can speak English.

The process described above is exactly how I learned HTML. The fact that I would have to use “color” instead of “colour” is a mildly amusing inconvenience. I hadn’t really considered before how it must feel if you don’t speak any English.

I don’t speak Russian, and assuming you don’t either, does <заголовок> and <заглавие> and <тело> and <п> still feel like something you want to tinker with?

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How community politics became customer service politics (and then consumed British politics from within)Nick Barlow

A history of community politics, how it morphed to become people pointing at potholes, and ultimately undermined politics completely.

Activism was no longer about helping people get the power to solve their own problems, but rather demanding someone at “the council” solve them for them. Rather than “we can help you do things”, the message was now that “something must be done” and “somebody must do something”, but that somebody is almost always somebody else…

Activism based around ideology, empowering people and giving them the ability to sort things out is hard, activism based around being the most efficient local busybody and delivering the most leaflets is comparatively easy.

I have often wondered about political leaflets that are all about a hodgepodge of local issues, but are strangely noncommittal about what should be done about them. All of the leaflets, in every colour, say largely the same noncommittal things about small-to-medium-sized local issues. They almost always fail to adequately explain why Candidate X is the person to deal with it.

It’s all so uninspiring. Perhaps we need to present some actual political ideas again.

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Content strategy: Beware the chatty tone of voiceLauren EllisHumanising Technology Blog

"Beware the chatty brand voice"

The perils of using an overly-familiar tone of voice in your copy. There are some cracking examples here of support content that prioritises daft quips over getting to the point.

You’ve ordered a package and you want to know how long delivery will take. It’s a straight forward question, so you would expect to find out quickly and easily. What you don’t need is a couple lines of heavily branded content standing between you and your answer. You just want to know how long the delivery will take…

Users are task-led and time-poor.

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Join our team as a Content DesignerWebsite and Communications Blog

View of Edinburgh Castle from our office

Come and work with our team!

We are looking for three experienced Content Designers to join the University of Edinburgh’s Website and Communications team as we embark on major projects to launch our new web publishing platform and services.

If you’re passionate about using evidence-based approaches to create great content that meets users’ needs, we want to hear from you.

There are three positions available. Find out more in the blog post. If you have any questions, just get in touch with me.

For my personal view on what it’s like working with the University of Edinburgh, check out my previous blog post: Why I value working in user experience in higher education.

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There is no design systemJina Anne24 ways

Quote from Jina Anne: "In what ways can we improve our collaboration, remove any proverbial gaps between design and engineering (not just bridge them), and have more meaningful conversations around the work we do?"

Why a design system should not be thought of as a Thing like a style guide, but in fact is all about building a community.

I have to tell you: a lot of the time that I’m working in design systems, I’m not even touching a design tool. Or coding. Rather, it’s a lot of people-focused work: Reviewing. Advising. Organizing. Coordinating. Triaging. Educating. Supporting. That’s a lot of invisible systems work right there.

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Journalism and design: Building solutions to our greatest challengesCatherine WoodiwissModernist Studio

A person looking at a sea creature in an aquarium

An exploration of the similarities and differences between journalism and design, and how the two disciplines can support each other.

Like journalists, designers research human behaviour, through interview and observation, in an attempt to understand complex problems…

But where journalists focus on content, designers focus on experience — what and who the content is for, how it’s delivered, and how behaviour may change as a result. And where journalists synthesise these insights to tell stories, designers push into making solutions.

See also: The journalism and user research relationship — Gregg Bernstein — Vox Product

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Dutch “singing road” silenced after villagers complain: “I’m going nuts”Palko Karasz and Yonette JosephThe New York Times

A car driving over the musical rumble strips

This must be the most spurious “road safety” feature ever conceived.

A Dutch town decided to install rumble strips that are set at certain frequencies so that cars “play” the regional anthem as they drive over them.

This article focuses on the fact that this feature is driving residents crazy as they repeatedly have to hear this raspy version of the same melody all day (and night) long.

But surely the spurious justification is more deserving of ire.

Local officials hoped the strips would encourage drivers to stick to the speed limit.

Because, apparently, the melody would only play when drivers are driving at the right speed. Except, as officials concede later in the article, that’s not even true. If you drive at a different speed, the melody still plays — just at a different speed. Perhaps drivers may even speed up just to end the din more quickly.

What a terrible idea!

This article also contains a brilliant video from Tom Scott demonstrating an even more disastrous version of the same idea, in California.

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The strange death of libertarian EnglandChris DillowStumbling and Mumbling

Related to the idea that British people just aren’t interested in liberal ideas at the moment, Chris Dillow wonders whatever happened to right-libertarianism.

The Tories won on policies that repudiated many of their professed beliefs: a higher minimum wage; increased public spending; and the manpower planning that is a points-based immigration policy.

After outlining some reasons why this shift has occurred, he notes some less respectable explanations:

One is that we have lost the cast of mind which underpins right-libertarianism — that of an awareness of the limits of one’s knowledge. We need freedom, thought [Friedrich] Hayek, because we cannot fully understand or predict society…

We live, however, in an age of narcissistic blowhards who are overconfident about everything. This is a climate which undervalues freedom.

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Opera: Phantom of the TurnaroundHindenburg Research

Screenshot of one of Opera's predatory loan apps from the Google Play store

If you still have the Opera web browser installed anywhere, now might be the time to stop.

With its browser business in decline, cash flow deteriorating (and balance sheet cash finding its way into management’s hands…), Opera has decided to embark on a dramatic business pivot: predatory short-term lending in Africa and Asia.

The article goes on to outline evidence of some seriously dodgy practices. What a sad end to the Opera story.

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Balwearie High School opening (BBC archive)

This video is apparently footage from a 1964 BBC interview from the opening of my old high school, Balwearie in Kirkcaldy. It’s fascinating to see how much of it looked exactly the same when I went to school between 1998 and 2004 — and how much of it was totally different.

For example, it is a revelation to see what the roof was originally like. The attractive and useful rooftop garden and astronomical equipment was gone, replaced with a plain felt roof with a haphazard walkway of paving slabs.

The school was also about twice as big by the time I went there. No-one confused it for a luxury hotel. But then again, that’s what 30 years will do to a building.

I wonder what it’s like now, 20 more years on.

Via Rich Gordon

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New sim swap hacks highlight carriers’ wobbly securityMartha DegrasseLight Reading

Diagram demonstrating how the attack works

Researchers at Princeton University called three of the four major [US] carriers and tried to convince customer service representatives to move phone numbers to new sim cards. Verizon, AT&T and T-Mobile each received ten calls from the researchers, who posed as customers.

Astoundingly, in all 30 cases the fake customers successfully convinced the carriers to move the numbers to new sim cards.

This matters because so many other services (such as banking systems) rely on SMS for authentication. If you only need to convince one customer service representative to swap a phone number, you could potentially have access to… almost anything.

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Things Fall ApartMark O’Neill

This articulates something I’ve been pondering for a while. Is the current political climate the result of a gradual erosion of the unwritten rules of civil society?

It turns out that the Civil Society in Britain is built on very shaky foundations. In the past few months we have seen the illegal suspension of Parliament, an act that carried no consequences whatsoever; we have seen Civil Servants bullied out of their jobs by politicians who were then rewarded for their harassment by promotion and increased status; we have seen the government spend £100s of millions on trying to deny the consequences of its own policy on Brexit and, in doing so, do possibly irreparable damage to the global reputation of the UK.

The post also makes an interesting point about how the BBC covers the UK in a way that assumes it is a stable democracy, and turns a blind eye to developments that would see other countries being scrutinised heavily.

Leaders in the past were guided by a strong sense of right and wrong — doing what’s right in the name of stability. Those days are now gone.

Via Strategic Reading

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Week ending 2 January 2020James MastertonChart Watch UK

How Amazon appear to have had undue influence on the music charts. River by Ellie Goulding is this week’s number one, seemingly because Amazon have added it to their Christmas music playlists. So whenever anyone asked their new Alexa to play Christmas music, this new single got played — propelling it to number one.

This article also contains some interesting details about the pros and cons of different ways of compiling music charts in the streaming era.

If the voices of those clamouring for the charts to discriminate between “lean in” and “lean back” streams — i.e. those which the user has actively chosen to hear rather than simply being served up in a playlist — grow ever louder in the new year, then River will be held up as a shining example of why that needs to happen.

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The complex task of simplicityPaul Taylor

Sainsbury's Basics food packaging - washing powder, flower, canned tomatoes

It is human nature to add things, making them more complex. This feels like you’re doing something, but actually you’re probably making the situation worse.

We see this in web design. People like adding pages to their websites because it feels productive. But actually, the most effective websites are the ones with fewer, simpler pages.

The same can be true for any design, including the way we structure our work.

We often anchor around the wrong thing. That’s why some big institutions have no chance — they are hit by random plans and transformations rather than anchoring around purpose and iteration.

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It is easy to despair. But I say let’s foster hope insteadJo SwinsonLiberal Democrats

Jo Swinson

I found this a difficult election result to digest. Never would I have expected the Liberal Democrats to get fewer than 20 MPs, never mind with one fewer MP than at the last election.

Given that they increased their share of the vote, there is clearly a strategy problem at play. (My previous post suggests some serious organisational problems as well.) Uniquely, they increased their share of the vote in every region of the UK.

But it’s also difficult to escape the conclusion that voters are simply not interested in (or convinced by) liberal ideas at the moment.

It would be arrogant to assume that the voters are wrong. Yet, Jo Swinson was right to boldly stand up for liberal ideas of openness, tolerance and bringing communities together.

She is also right to highlight that Labour are every bit as dangerous as the other nationalist parties — the Conservatives and the SNP. Those parties are all dealing in the politics of easy answers — blaming others, and seeking to divide rather than unite people.

There’s a big challenge ahead. The ideas are not wrong, and we must fight for them. But liberals must figure out how to sell this story more convincingly.

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F1 teams unanimously vote not to use Pirelli’s new 2020 tyresKeith CollantineRaceFans

Drivers had expressed doubts over the new constructions after testing the during the first practice session for the United States Grand Prix in November. They were given the chance to test the new compounds alongside the 2019 rubber at Yas Marina last week.

However that failed to ease concerns over the 2020 tyres. Following the test Romain Grosjean said the new tyres were not a clear improvement over the ones used this year.

How many more stories like this do there need to be before people start concluding that Pirelli simply aren’t up to the job of supplying tyres to Formula 1?

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Mercedes exit may hand Hamilton a Ferrari flingAdam Hay-NichollsMetro

Britta Seeger and Lewis Hamilton on the podium at Abu Dhabi

What might lead Lewis Hamilton to drive to Ferrari, and the pros and cons of doing so.

If Mercedes pull out of Formula 1 next year, moving to Ferrari would possibly be his only chance of surpassing Michael Schumacher as the most successful F1 driver of all time. But could he really bring himself to break his equally incredible record of racing with Mercedes power throughout his entire career?

Every race he has ever run has been with a three-pointed star on the car’s nose, which shows incredible loyalty. And he is very conscious of his future earnings.

He wants to continue bringing in eight figures a year. If he retires in a Mercedes he will be an ambassador for life, a lucrative deal I call ‘Fangio Plus’.

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Why xHamster is so much better at content moderation than FacebookLux AlptraumOneZero

A clue on how social media can be better regulated, by looking at the porn industry.

Before anything can be posted to an adult site, it must be rigorously screened to make sure it’s not opening the site up to legal liability…

“Because we’re very aggressive in our patrol of content, the criminals know not to use us.”

It suggests that major social media services can have an active moderation policy and still “survive — even thrive”.

…given some of the horrors that the existing version of Facebook has unleashed, it’s worth considering whether a version of the site that had focused more on moderation and less on rapid growth might have been better for us all.

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Why Formula 1 is finished for meClive JamesThe Guardian

This article was written in the immediate aftermath of the 2002 Austrian Grand Prix, which was ruined by the most flagrant and offensive display of team orders in history. Rubens Barrichello, having had the upper-hand over Michael Schumacher for the entire weekend, ceded the victory to his team-mate literally at the finish line.

As you would expect from Clive James, this is a brilliant piece of writing. He really got to the appeal of motorsport like few could.

But seeing this article float through my Twitter timeline in the aftermath of Clive James’s death this week, it’s got me thinking.

Did Clive James stay true to his word? Did he never watch an F1 race again? I’m not aware of any contributions of his, beyond this moment. Am I wrong?

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Types of design focusBen Holliday

Useful definitions outlining the differences between user-centred design, person-centred design and human-centred design.

If user-centred design is more functional in terms of understanding and meeting needs. Person-centred design is more holistic. This means that it’s more focussed on emotional needs and goals. Human-centred design is then about thinking beyond individual needs and more towards the collective needs of a system, place, or community.

See also: When individual experience isn’t enough — what shared spaces teach us about the challenge and opportunity for user experience

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Juan Manuel Correa talks: ‘I feel that I have to return not only for myself but also for Anthoine’F1 Feeder Series

The first in-depth interview with Juan Manuel Correa since his tragic accident at Spa-Francorchamps. It’s an emotional read.

It’s strange that I didn’t lose consciousness in the crash, it was an impact of 70 g, when I told doctors that I hadn’t lost consciousness they didn’t believe me. Before I crashed I put my muscles hard and I held on tight, that helped me too. I wanted to get out of the car myself, I was conscious throughout the whole accident.

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In storytelling and service design, easy is boringDaniele CatalanottoEnigma

Illustration of a rollercoaster

Why it may not always be right to design as smooth a journey as possible.

This idea seems counter-intuitive at first, but makes perfect sense on further reflection.

…people who had an issue with a service that was later resolved gave a better rating to it than people who didn’t have any.

It reminds me of a story (which I now cannot find) about someone who annually camped out for nights on end to get tickets for a particular event. One year, this person’s dedication was rewarded with free tickets. This gift offended the person. They derived their utility from the effort they were putting in (or perhaps in showing that effort to other people). The value was in the struggle.

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Labour’s broadband plan won’t work — but let’s have a national debate to find a plan that doesBryan GlickComputer Weekly Editor’s Blog

A balanced piece that considers the pros and cons of Labour’s proposal to nationalise Openreach and promise free broadband for all.

What’s notable is that the only reason we’ve reached this stage is because of the utter failure of BT to do this job properly (particularly in rural areas). It is constantly being “dragged kicking and screaming” to do the basics. This has left the UK needlessly lagging behind.

Still, they’ve got the Champions League rights, huh?

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F1 trailblazer Sílvia Bellot: ‘If I can do it, it proves other women can’Giles RichardsThe Guardian

Sílvia Bellot in front of an FIA truck

Interview with Sílvia Bellot, who will become the race director for Formula 2 and FIA Formula 3 next year. At the age of just 34, she becomes the first woman to hold this important role.

Motor racing is still overwhelmingly dominated by men on and off the track and Bellot is more than aware of the importance of her achievements. “I feel I have an extra responsibility because I am a role model for young women,” she says. “In the FIA Women in Motorsport Commission we believe the best way is to show we have the women already in the sport. If I can do it, it proves someone else can do it. I know it could impact on other women’s lives.”

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The Liberal Democrats need to stand firm if Corbyn is to be kept out of Downing StreetCharlotte HenryTheArticle

Jo Swinson campaigning with other Liberal Democrats

Why the Liberal Democrats are right to put candidates up against Labour.

Never mind that Labour would use its majority, should it get one, to negotiate a Brexit deal, and potentially campaign for it – to campaign for Brexit. This is an institutionally antisemitic organisation. It has, for years now, failed to tackle this issue. It is absolutely not suitable to be a party of government. The Liberal Democrats must play no part in helping put it there.

The idea that the Labour Party would be any less problematic than the Conservatives is deeply odd. Even beyond the frankly fanciful notion that Labour would put any effort into stopping Brexit, their appalling record on antisemitism makes them truly beyond the pale.

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Repeat after me: Preference testing is not A/B testingDavid TravisUserfocus

Person holding up two photographs

Reasons why you shouldn’t simply ask users to choose which design they prefer.

It turns out people aren’t good at answering this kind of question. People don’t know why, or they don’t care enough to answer, or they may not want to tell you. When asked for an opinion, most people will form one on the spot. Such opinions aren’t carefully considered or deeply held. It’s not that UX researchers don’t care what people like: it’s just risky making important design decisions based on fickle opinions.

User experience isn’t about discovering what people think they want. It’s about finding out what they need.

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“The signs were completely radical”: Margaret Calvert looks back on her illustrious careerMatt AlagiahIt's Nice That

Illustration of Margaret Calvert

A wonderful interview with Margaret Calvert, who worked with Jock Kinnear on my favourite design — the system of UK road signs.

If you look on Wikipedia, it says we were “responsible for some of the road signs”. We weren’t – we were responsible for thinking out an entire system as well as designing how it was to be, the arrangement of the information and the pictograms that followed. It wasn’t just “some road signs” – that is such an understatement!

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The term “responsive web design” has failedFrances Berriman

Those words (originally from a slide by Alex Russell) may seem rather provocative. But it is a fair reminder that design isn’t just about how it looks.

In this case, most people (including, at times, myself) have fallen foul of the trap described here. That of thinking that setting a few breakpoints for smaller screens is enough to be responsive.

It reminded me of Jakob Nielsen’s 2012 article in which he advocated building a complete separate mobile site. This was a controversial viewpoint at a time when responsive design was becoming seriously trendy.

But seven years on, can we truly say the mobile web is a great experience?

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Agile is not a solved problemSam HogarthScott Logic

A reflection on the Agile Manifesto, 18 years on, “making it old enough to drink in pubs”.

The point about the “subtle use of language” in the original Agile Manifesto particularly resonated with me.

When you read it, its simplicity is striking, and it’s actually difficult to disagree with any of it.

The problem is, simple doesn’t sell textbooks, training or consultancy. So over time, agile has been bastardised to become this monstrosity (courtesy of Deloitte).

Deloitte's Agile Landscape v3 - an impenetrable mapping of agile methods depicted as a subway map

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The tipping point: Who is best placed to do strategic design?Anish Joshi

If you can bear another article about whether non-designers should get involved in design work, this isn’t a bad one.

Designers — if you think strategic design is a realm reserved just for you, I’m afraid not.

Other professionals — if you think you can just pick up strategic design like any other general skill, then I’m afraid not.

…the best and most effective use and impact for many people, is actually just to incorporate design thinking techniques into their day jobs.

I have long held the view that user experience is best thought of not as a role, but as a mindset. That doesn’t mean there isn’t a place for professional designers and user researchers — there absolutely is. But anyone can adopt the techniques and set off on the journey to become more user-centred.

We should encourage more people to do so.

Via Katie Murrie.

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Kimi Räikkönen: F1 looks “ridiculous” not running on wet tracksDieter Rencken and Keith CollantineRaceFans

For years certain people have been telling us not to criticise Pirelli’s high degradation tyres on the basis that “they were only delivering what the FIA asked”. Now, so many years on, and with so many different tyre degradation philosophies supposedly having been pursued, the question is unavoidable. Are Pirelli truly equipped enough to supply tyres to Formula 1, which is supposed to showcase the pinnacle of motorsport technology?

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McLaren’s Dennis ‘asked Brawn GP for secret car data in 2009’Keith CollantineRaceFans

Brawn GP and McLaren cars from 2009

This story isn’t quite as juicy as the headline suggests. Essentially Ron Dennis asked Nick Fry for Brawn GP’s chassis performance figures to help him benchmark the performance of the McLaren.

But it’s still an extraordinary revelation. And one quote in particular made me think of much more recent events.

According to Fry, Dennis told him McLaren’s MP4-24 chassis “is totally under-performing, as you have no doubt noticed, but my engineers say our aerodynamic package is on the money. The thing is I just don’t believe them.”

McLaren’s engineering director at the time was Paddy Lowe, whose recent spell at Williams appeared to be… under-performing.

Meanwhile, the denial at McLaren about their chassis performance continued up until last year. Then, it became crystal clear that blaming all their problems on Honda engines wasn’t going to wash.

I’ve written many times about how McLaren’s (and Williams’) problems go back many years. This new insight gives us a clue that senior figures were beginning to cotton onto that as early as 2009.

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Marry data science with user research — ethical design depends on itTony Ho Trandscout

Illustration of Ovetta Sampson

Why do unethical products keep being designed? According to Ovetta Sampson, it’s because of an unnecessary disconnect between user researchers and data scientists.

…it’s easier to say, “I’m just the engineer” or ”I’m just the numbers guy.” It allows us to divorce ourselves from the responsibility of what that data can do to people.

See also: ‘What’ means nothing unless you know ‘why’

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Why much of the internet is closed off to blind peopleJames JeffreyBBC News

Visually impaired person using the web

The most notable thing about this article is the sorry list of weak excuses offered up by businesses who can’t be bothered to make their websites accessible.

“…a blind person can always ring Domino’s toll-free number and order that way…”
Why should they have to?
“…there is no clear objective guidance on what constitutes an ‘accessible’ website.”
O rly?
“The online environment was never intended to be covered by the ADA…”
Says who?

How about just doing the basics that will help include your customers, and your fellow human beings?

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