Linknote — — 108 words

Human-centred approaches — User experience

How context is bridging the gap between UX and service design

Interesting on the similarities and differences between user experience and service design.

Service Designers generally approach digital as one of a number of interconnected touch points. They will usually figure out how all these touch-points work together as a cohesive ecosystem, before handing the design of the specific touch points over to experts.

UX Designers usually approach the problem from the other direction. They start with the core digital experience before exploring the connective tissue that joins their touch-points together. Service Designers tend to have a broader but shallower focus, while UX designers go narrower but deeper.

Linknote — — 156 words

Human-centred approaches — Travel

The psychological tricks TfL uses to make London’s tube feel faster

A great piece of the little experiments TfL is carrying out in an attempt to improve the efficiency of the London Underground.

But it’s striking that the consensus of most of the experts in this piece seems to be that real improvements wouldn’t be possible without fundamental transformations in the infrastructure.

Short of building new stations and drilling tunnels for larger trains, we’re stuck, says Simeon Koole, lecturer at the University of Bristol. “I would be reluctant to argue there is anything specific about behaviour that makes it difficult to change, and focus more on particular material restrictions of the tube: the confined space limits the possibilities for redesigning tube cars and platforms and therefore for managing passenger flow and conduct.”

But as cities grow, perhaps any little thing we can do will be worth investigating.

See also: The amazing psychology of Japanese train stations

Linknote — — 103 words

Architecture — Politics

Two Tottenham tower blocks at risk of catastrophic collapse

According to this article, these buildings have just failed tests that have been in place since the aftermath of the Ronan Point collapse in 1968.

…but the problems at Broadwater Farm were only uncovered in the last 12 months.

If I’m reading this article correctly, that means that these buildings have been unsafe for 40 years — but that has only just been discovered.

“It’s disgusting and it is very stressful,” said one woman who has lived in the same flat in Tangmere for 38 years. “Ain’t it funny this has just come out after Grenfell?”

Linknote — — 164 words

Digital — User experience

The problem of zero and one

Excellent piece by Wojtek Kutyla on why UX needs to get out of its comfort zone, and an excessive focus on technology — and the temptation to make binary declarations.

We are all reasonable creatures and we know how to seek rationale when we’re dealing with daily tasks. If we’re hungry, we’ll ask ourselves: “What do I want to eat? Eggs? Avocado? Or a burger?”. If we’re planning to buy a new car, we’ll consider it carefully, basing our ultimate choice on how functional the vehicle is and whether we can afford it.

Yet, when faced with a design problem in a professional setting we’d often go for a solution that does nothing else but fulfils a set of requirements based on assumed values communicated by stakeholders. All too seldom we’re doubting their choices and ask “what’s the rationale — where did this come from?”. Perhaps we should start doing that?

Linknote — — 175 words

Web

It’s time to rebuild the web

A reflection from Mike Loukides on Anil Dash’s recent piece on the missing building blocks of the web (which I also wrote about a few weeks ago).

His remarks on the state of RSS particularly resonate with me. Ever since Google killed off Google Reader, I have relied on Feedly. I have always had an uneasy relationship with Feedly. It seems somehow both bloated, and lacking in useful features.

It seems to be increasingly pitched at teams and businesses — the sort of audience Slack attracts. But RSS needs to be pitched at everyday individual users of the web who want to keep abreast of blogs and the like. That is the spirit of the web we have lost, and we need to return to.

Simplicity is a discipline, and not an easy one. However, by losing tons of bloat, we’d end up with a web that is much faster and more responsive than what we have now. And maybe we’d learn to prize that speed and that responsiveness.

Linknote — — 109 words

Technology

This ancient laptop is the only key to the most valuable supercars on the planet

McLaren used the most advanced (and expensive) parts and materials to build the F1s, like kevlar and gold. But despite all those motorsport-grade cables, early ’90s technology means they were also equipped with early ’90s microchips.

One irony of using cutting-edge technology is that it can in fact date the most quickly. The legendary McLaren F1 requires an early 1990s Compaq laptop with a bespoke conditional access card in order to be serviced. Despite being old technology, the laptop is so valuable for this purpose that it is worth thousands of pounds itself.

Linknote — — 76 words

Economics

The endowment effect: Why you can’t let go of your possessions

Insights from behavioural science on why people overvalue possessions they already own.

Psychologists have also concluded that this overvaluation may stem from our sense of ownership itself. We value something more simply because it is ours. If we own a car, laptop, or watch of a certain model, we would similarly overvalue that same object owned by someone else because we own one ourselves.

Linknote — — 149 words

Human-centred approaches

Dear conference organisers: You’re doing chairs wrong

Nearly every femme-identifying person I know, myself included, has wrestled with tall bar stools, director’s chairs, and the dreaded microphone dance.

A great piece with many lessons.

Most men would probably never think of this, even though most women are all too aware of it — a classic case of design bias.

It would be easy to blame clothes instead. But why should you? Especially if certain clothes make speakers feel and perform better, which is what the conference organiser would want.

When you’re going to a panel, you want to be able to wear what makes you feel your best, which isn’t easy when you’re sitting with clenched thighs, wondering every few seconds if you’re showing too much leg.

And finally, the simple solution:

Don’t like the chair? Ask the organiser to change it.