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Duncan Stephen

Human-centred decisions

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Tag: Change

Article — 22 August 2022 — 1,698 words

12 years in higher education web and user experience management

User experience — Web — Work

Unlabelled venn diagram

Today I have started a new job. But while I’m looking forward, I have also been reflecting, as this moment marks my first real move away from higher education. Despite the differing natures of the three organisations I worked for, there were many parallels across them.

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Article — 11 March 2020 — 2,196 words

View from Service Design in Government 2020

Service design — Work

View of Arthur's Seat from the conference venue

Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.

4 comments

Article — 11 June 2018 — 611 words

Stop saying people don’t like change — it’s a lie

Design — Digital — Media — User experience

Barack Obama campaigning for change (original photo by Will White - https://commons.wikimedia.org/wiki/File:Obama_at_American_University.jpg)

People often say things like “change is hard” or “people don’t like change”. That is a dangerous delusion.

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Article — 25 February 2015 — 1,606 words

When the disrupters are disrupted: What is the future for digital professionals?

Design — Digital — Web — Work

The Great Wave off Kanagawa

Digital transformation results in the eventual destruction of digital teams. So what will that mean for those of us who work in digital?

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