Archive — Change
This piece builds on the idea that there is no such thing as neutral data, and combines it with the fact that humans are naturally drawn towards stories.
The problem is, data isn’t simple or neutral or even factual. The best data needs explanatory stories. The human mind is a story processor, and to understand something is to know a good story about it.
How design can be used instead of traditional change management methods.
In the same way that design-led change isn’t just about hiring designers, it also shouldn’t be thought of as a specialist or localised resource (like a design team). Creativity and thinking about design as a state of mind is more a competence that should be part of the fabric of every 21st-century organisation.
My thinking on this has changed a lot over the years. In the past I might have thought that having a strong design team was the way forward. But that’s just creating another silo.
Now I see the real job as finding ways to empower the entire organisation to think like a designer, and help them make the right decisions for the right reasons.
The big problem with change programmes
An intriguing connection between modern human narcissism and corporate change programmes. Did they both start in the same place?
Far from pursuing some unrealistic dream, perhaps we’d be much happier if we learned to live with our imperfections, neuroses and human frailties…
Maybe we need to accept that not all problems are there to be fixed. That our organisations are flawed. They always have been and always will be.
The power of ‘so that?’
A lot of UX and business process related work is about uncovering the true motivations behind a behaviour, not just accepting what people say at face value.
I like this idea of ‘so that?’. It is a bit like the five whys, another technique to help you get to the root cause.
10 things about transformation and change
Why transformation fails – and how to avoid it
A short but rip-roaring post about what needs to change about change.
If you step behind the rhetoric of transformation you’ll see it is usually about reinforcing existing business models rather than truly challenging them.