Archive — Change
The big problem with change programmes
An intriguing connection between modern human narcissism and corporate change programmes. Did they both start in the same place?
Far from pursuing some unrealistic dream, perhaps we’d be much happier if we learned to live with our imperfections, neuroses and human frailties…
Maybe we need to accept that not all problems are there to be fixed. That our organisations are flawed. They always have been and always will be.
The power of ‘so that?’
A lot of UX and business process related work is about uncovering the true motivations behind a behaviour, not just accepting what people say at face value.
I like this idea of ‘so that?’. It is a bit like the five whys, another technique to help you get to the root cause.
10 things about transformation and change
Why transformation fails – and how to avoid it
A short but rip-roaring post about what needs to change about change.
If you step behind the rhetoric of transformation you’ll see it is usually about reinforcing existing business models rather than truly challenging them.