Article — — 2,461 words

Personal — Society

A hill shape against a dark background. The left side of the hill is teal and the right side is white.

This is password-protected as it describes gruesome medical events I have recently experienced. If you wish to read it, you can guess the password with this clue: It is a colloquial name given to the sensitive body parts that have been affected; also objects commonly used in sports. You have been warned.

There is no excerpt because this is a protected post.

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Linknote — — 185 words

Accessibility — User experience

Work:

Getting to the root causes of usability errors and accessibility problems — User Vision

Perception–Cognition–Action (PCA) analysis is a method of uncovering the root causes of usability errors and accessibility challenges in systems. By understanding these underlying issues, designs can be enhanced in order to avoid hazardous situations and cater to a wide array of user needs.

The approach is particularly recommended for medical devices, and is described in the international standard IEC 62366 on the application of usability engineering to medical devices. But this powerful technique can go so much further than that. It can help us understand how to improve usability and accessibility for a wide range of products.

My article for the User Vision website describes how the Perception–Cognition–Action approach works, how it aligns with established accessibility best practice, and how we at User Vision have applied it to transform a complex medical system used by both patients and healthcare practitioners.

I will also be speaking about the technique at this week’s UX Edinburgh meetup, which is an accessibility special in recognition of Global Accessibility Awareness Day. If you are around on Thursday 16 May at 18:30, it would be great to see you there.

Article — — 1,945 words

Uncategorised

Me, Izzy and Alex in our back garden

Isobel is our first baby, so it’s difficult to compare having a baby during coronavirus to other times. But it does seem like a strange time to have a baby. There are many disadvantages to the current situation. But there are also some interesting advantages, particularly for me as a father.

Linknote — — 52 words

Current affairs — Society

People with mental health conditions say the coronavirus has plunged UK treatment services into crisis — Alex Spence — BuzzFeed News

A person pasting a poster to a wall. The poster says: "Be kind. Let's look out for one another."

The effects of coronavirus and the lockdown on people with mental health conditions.

I fear that when this pandemic is over, the actual death toll will number far higher than those whose deaths were directly caused by Covid-19. I foresee a mental health crisis with no resources left to deal with it.

Linknote — — 90 words

Business — Digital — Human-centred approaches

Building a design team from scratch in a large and complex organisation — Simon Dixon

I especially like the points this article makes about why design needs to go beyond digital.

Even though I have worked primarily in digital teams, I have always believed in making things better not just digital. In health especially, we need to remember that people are complex human beings in a whole variety of circumstances and not simply a collection of user needs.

More food for thought as I begin thinking more about how we need to move beyond individual user needs and design for something that goes beyond that.