Linknote — — 92 words

Human-centred approaches — Media — User experience

Journalism and design: Building solutions to our greatest challenges — Catherine Woodiwiss — Modernist Studio

A person looking at a sea creature in an aquarium

An exploration of the similarities and differences between journalism and design, and how the two disciplines can support each other.

Like journalists, designers research human behaviour, through interview and observation, in an attempt to understand complex problems…

But where journalists focus on content, designers focus on experience — what and who the content is for, how it’s delivered, and how behaviour may change as a result. And where journalists synthesise these insights to tell stories, designers push into making solutions.

See also: The journalism and user research relationship — Gregg Bernstein — Vox Product

Linknote — — 200 words

Media — Technology — User experience

Scapegoating user experience design — Khoi Vinh — Subtraction

Stylised photo of a Nest camera

An article published yesterday in The Washington Post demonstrates the danger of design’s failure to broaden popular understanding of our craft.

The article pinpoints Nest’s focus on reducing friction as the reason for their cameras’ weak security.

Khoi Vinh points out that…

…the concept of user experience writ large is not to blame here; what’s actually at fault is bad user experience practice.

The point being that good security is fundamental to good user experience. As any good designer would know, they are not in conflict. Quite the opposite, in fact.

It strikes me that Nest are using ‘reducing friction’ as a poor excuse for not implementing better security. I’m sure they’re not the only ones guilty of this.

On another point, this article got me thinking about journalism. Khoi Vinh refuses to blame the Washington Post’s perspective on “lazy journalism”, perhaps correctly.

But any time I read a mainstream/non-specialist journalist write about a topic I know a little about (motorsport, the web, whatever), I’m always astonished at how many basic errors are made. It’s a challenge if designers want the help of journalism when “explaining what it is that we do to the world at large.”

Linknote — — 147 words

Current affairs — Media

From catfishing to unregistered religious marriages: finding news stories hidden In Plain Sight

This looks like a great initiative being driven by some journalists in the BBC.

It was in a conversation following the Grenfell Tower disaster, instigated by our former Director of News, James Harding, which brought about the In Plain Sight project.

In Plain Sight set out to get to those stories and tell them in a way that resonates with younger and more diverse audiences.

To do that, we’re not creating a new programme, platform or launching another BBC brand. We’re simply making sure sure that younger, more diverse members of staff are given a platform to pitch stories and then are producing and reporting those stories themselves across existing BBC outlets.

We have been running manager-free sessions, where we invite along staff from across the BBC to come and pitch ideas.

Linknote — — 111 words

Digital — Media

Guardian Media Group digital revenues outstrip print for first time

The company’s annual report, which covers the 12 months to April 2018, shows the Guardian website attracted an average of 155m monthly unique browsers, up from 140m the year before, with an increased focus on retaining regular readers rather than chasing traffic by going viral on social networks.

Digital revenues — which include reader contributions and online advertising income — grew 15% to £108.6m, as income from the print newspaper and events business fell by 10% to £107.5m.

Could it be that — shock horror — focusing on quality rather than vapid clickbait is the sustainable business model journalism was looking for all along?

Linknote — — 88 words

Digital — Media

There is so much positivity in the digital world of media

As ever, Thomas Baekdal is brilliant and insightful on where traditional media companies are getting it so wrong. He compares the consistently negative focus of news outlets to successful YouTubers, all of whom are filled with “excitement and positivity”.

[I]t makes traditional journalists appear reactive, while digital natives appear proactive…

You can’t just be negative. You also have to give your readers hope and invite them to join you on a journey into a better future.