The object of information architecture
In my job at the Scottish Government, we are understanding the opportunities that can be provided by following an object-oriented approach to structuring our information.
Tag: Psychology
Speaking at UX Healthcare conference in April
I will be speaking at the UX Healthcare conference in London on Friday 12 April. Book now to learn about using Perception-Cognition-Action analysis to improve accessibility and outcomes in healthcare products.
Design approaches aren’t sufficient to be human-centred
Many designers talk about user-centred design. But design approaches alone aren’t sufficient to ensure we are human-centred. Design approaches can be used carelessly — or even maliciously — to centre the designer and sideline the user.
View from Service Design in Government 2020
Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.
How Thinking, Fast and Slow by Daniel Kahneman has supported my career
Last week I attended the Public Sector Design Community Meet-up. Attendees were invited to share a book, podcast or talk that has influenced or supported their career.
The danger of relying on natural talent
Believing you are naturally talented at something may in fact be detrimental to your development.
UX psychology and other skeumorphic job titles
Sometimes we have had to use metaphors from the physical world that help explain what’s going on in digital. But take things too far and it becomes counter-productive.
Nobel economics prize: Richard Thaler and behavioural economics
Richard Thaler has won the Nobel economics prize for his work in behavioural economics. Knowing about this area is essential if you are a designer, to help you gain an understanding of what makes people tick.
The devious designers trying to trick you
Good designers aim to meet their users’ needs. But there is a whole other breed of designers who are trying to trick their users into something they don’t want to do. Find out about the evil magicians using dark patterns on you.
Ignorance is inevitable
A survey showed that the British public is “wrong about nearly everything”. But the main lesson is not that so many people are stupid. It is that we are all ignorant, no matter how well-informed we like to think we are.