User experience

Article — 1 July 2024 — 1,082 words

Reflecting on two years as a user experience consultant; looking ahead to working on structured content

Digital — Information architecture — User experience — Work

The latest chapter in my career has closed, as I have found an incredibly exciting new opportunity. But the past couple of years have given me a lot to reflect on.

Article — 3 June 2016 — 2,294 words

The 14 lessons designers need to know from Ofcom’s report on ‘smartphone by default’ users

Design — Digital

Last month Ofcom published a report on the people who rely on their phones as their main way of accessing the internet. Some of the findings are shocking and eye-opening.

Article — 1 June 2016 — 584 words

The devious designers trying to trick you

Digital design digest

Good designers aim to meet their users’ needs. But there is a whole other breed of designers who are trying to trick their users into something they don’t want to do. Find out about the evil magicians using dark patterns on you.

Article — 18 May 2016 — 705 words

Exciting developments in mobile user interfaces

Digital design digest

This edition of the digital design digest highlights some incredible looking technology from Microsoft that could transform mobile interfaces.

Article — 4 May 2016 — 901 words

Avoiding bias in design

Digital design digest

One of the biggest challenges designers face is avoiding bias. We all have perspectives that subconsciously affect our decisions. In the case of design, those choices we don’t even realise we are making can have big consequences.

Article — 11 February 2016 — 1,059 words

Path dependence in user experience: why it’s OK that phones are different to calculators

Design

Designers like to fret about the differing keypad layouts on calculators and phones. But economics tells us it may not be such a problem after all.

Article — 25 February 2015 — 1,606 words

When the disrupters are disrupted: What is the future for digital professionals?

Design — Digital — Web — Work

Digital transformation results in the eventual destruction of digital teams. So what will that mean for those of us who work in digital?

Article — 19 February 2015 — 1,351 words

Is the Register right about Gov.uk and the Government Digital Service?

Digital — User experience — Web

Gov.uk is the darling of the digital profession. But now it has been described as the most hated website of all time. So what’s going on?

Article — 24 June 2013 — 1,267 words

The power of the web has not yet been unlocked

Technology — User experience — Web

I think about the web all the time. I like to believe that I get it. But I am still surprised by the advances in technology and the promise the future holds.