Archive — Workshops

From 40 sets of ideas to one in 20 minutes — A collaboration experiment with the Web Publishing CommunityWebsite and Communications Blog

Liberating Structures leaflet designed by Open Change

Here’s another post I published to my team’s blog over the summer and forgot to link to from here.

Back in June, I ran an experiment in mass remote collaboration at our Web Publishing Community. This was, of course, at the height of lockdown, as we were adapting to the new reality of a prolonged period of working from home.

I’d come away from the Service Design in Government conference in March really keen to try out liberating structures, following an excellent session run by Open Change.

Liberating structures is a set of workshop tools designed to include everyone and generate innovative ideas. These are ideally carried out with people who are physically together, so it was a little awkward when I wanted to try them out just at the moment everyone was required to be physically apart.

But some liberating structures are possible to run remotely, so I decided to introduce a large number of colleagues to a foundational liberating structure — 1-2-4-all.

Through this session, we collaboratively sifted through ideas generated by over 40 participants, before coming to a consensus on the one strongest idea.

Read the blog post for the full details of how it worked — and what went wrong.

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Meeting the challenges of collaborating remotelyWebsite and Communications Blog

A Miro boards with digital sticky notes on it

I realised that while the summer got pretty busy for us, there are a few work blog posts that I haven’t cross-posted here yet. So I will drip-feed them here over the next little while.

This first one is from July, where I outlined some of the lessons we have been learning from getting collaborative activities done remotely. This post also highlights some of the work my colleagues have been doing to continue our user experience work despite the challenges presented by the coronavirus outbreak.

This was a follow-up to an earlier blog post, Meeting the challenges of conducting user research remotely.

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Creating the perfect UX workshop bag@kyecassUX Collective

✔️ Love stationery
✔️ Love workshops

This is a great guide to workshop essentials. I’m impressed that this kit contains a wider variety of materials, and yet seems so much smaller than the workshop bag we use at work. Maybe we rely too much on mountains of sticky notes!

I’d be tempted to add planning poker cards to this list. Planning poker is usually thought of as a technique for estimating work in agile projects. But it can also be used as a prioritisation technique in workshops.

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Crying over spilt milk: An empathy map example

Crying over spilt milk: An empathy map example

Example empathy map

I have recently been involved in a project with the University of Edinburgh UX Service to conduct user research for the API Service.

In one of the workshops we ran, we wanted participants to work with empathy maps to give us an insight into their experiences.

This post on the University Website Programme blog outlines how I introduced workshop participants to the concept of empathy maps, with an example around my own experience of buying milk.

Buying milk is a simple task that most of us carry out on a regular basis. But this example showed how using an empathy map can reveal a surprising amount of detail about the behaviours and feelings someone goes through when completing a task.

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User experience research for the University of Edinburgh’s API Service

Presenting findings of our user research for the API Service

User experience research for the University of Edinburgh’s API Service

I have been leading some user research for a project at the University of Edinburgh to develop API Service. This post on the University Website Programme blog outlines the steps we went through in the first phase of the research. This included interviewing developers, running workshops, and developing personas and journey maps.

This has been a successful and rewarding project. It has been particularly interesting for me to do some UX work that wasn’t necessarily to do with a website. There will be a couple more blog posts about it to come.

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What product managers can learn from teachers about running great workshops

What product managers can learn from teachers about running great workshops

As it happens, I was recently talking to a colleague about the links between teaching and running workshops. I have come to appreciate the similarities this year. A couple of my colleagues used to be teachers, and working with them has made the parallels become clear.

This article contains some great tips on how to improve your workshops with techniques used by teachers.

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