RAVE ’TILL YOU CRY
RAVE ’TILL YOU CRY
Having fun with big black spaghetti
If you can bear another article about whether non-designers should get involved in design work, this isn’t a bad one.
Designers — if you think strategic design is a realm reserved just for you, I’m afraid not.
Other professionals — if you think you can just pick up strategic design like any other general skill, then I’m afraid not.
…the best and most effective use and impact for many people, is actually just to incorporate design thinking techniques into their day jobs.
I have long held the view that user experience is best thought of not as a role, but as a mindset. That doesn’t mean there isn’t a place for professional designers and user researchers — there absolutely is. But anyone can adopt the techniques and set off on the journey to become more user-centred.
We should encourage more people to do so.
For years certain people have been telling us not to criticise Pirelli’s high degradation tyres on the basis that “they were only delivering what the FIA asked”. Now, so many years on, and with so many different tyre degradation philosophies supposedly having been pursued, the question is unavoidable. Are Pirelli truly equipped enough to supply tyres to Formula 1, which is supposed to showcase the pinnacle of motorsport technology?
My final blog post about our user research for the Learn Foundations project, outlining how our service design approach has left the University of Edinburgh in a stronger position to understand how we can really improve services for students.
This story isn’t quite as juicy as the headline suggests. Essentially Ron Dennis asked Nick Fry for Brawn GP’s chassis performance figures to help him benchmark the performance of the McLaren.
But it’s still an extraordinary revelation. And one quote in particular made me think of much more recent events.
According to Fry, Dennis told him McLaren’s MP4-24 chassis “is totally under-performing, as you have no doubt noticed, but my engineers say our aerodynamic package is on the money. The thing is I just don’t believe them.”
McLaren’s engineering director at the time was Paddy Lowe, whose recent spell at Williams appeared to be… under-performing.
Meanwhile, the denial at McLaren about their chassis performance continued up until last year. Then, it became crystal clear that blaming all their problems on Honda engines wasn’t going to wash.
I’ve written many times about how McLaren’s (and Williams’) problems go back many years. This new insight gives us a clue that senior figures were beginning to cotton onto that as early as 2009.
A reworking of Seefeel’s classic 1994 track Spangle, promoting the group’s upcoming tour of North America.
It’s great to have Seefeel back in action again. Their music was a little before my time, but I relished discovering it a few years later. It seems cutting-edge for the period — clearly influenced by shoegaze, but with a fizzing techno sensibility. It’s a combination that wouldn’t have been possible before, and wouldn’t have been thought of after.
Also check out Autechre’s (released in 2003, but presumably made in 1994) remix of the original, which gives it a brooding dark ambient vibe that could pass as a lost track from Aphex Twin’s Selected Ambient Works Volume Ⅱ.
Why do unethical products keep being designed? According to Ovetta Sampson, it’s because of an unnecessary disconnect between user researchers and data scientists.
…it’s easier to say, “I’m just the engineer” or ”I’m just the numbers guy.” It allows us to divorce ourselves from the responsibility of what that data can do to people.
The most notable thing about this article is the sorry list of weak excuses offered up by businesses who can’t be bothered to make their websites accessible.
How about just doing the basics that will help include your customers, and your fellow human beings?
Since I was a child I’ve been intrigued by what lay behind the mysteriously secretive railings of Queen Street Gardens, one of Edinburgh New Town’s many private gardens.
Normally you need to be a resident of a neighbouring street to obtain a key to the gates. But for one weekend a year, on Doors Open Day, the gates are thrown open to the wider public.
Well, one of the gates is. When we arrived at the south side of Queen Street Gardens’ eastern district, we found it locked as normal. Walking further, we found a sign informing us to enter at the opposite side, at Abercromby Place. You mustn’t make it too easy to enter, after all.
Among the interesting things to see are the Nissen hut, originally used as a bomb shelter and now used as a shed.
At the other end is the Temple of Pluto, a 1980s structure designed to disguise a gas pressure regulating station.
The central garden was also open. Most notable here is the pond and island, which is said to have inspired Robert Louis Stevenson (who, as a child, lived on the adjacent Heriot Row) to write Treasure Island.
Please ring the what?!
As part of our comprehensive programme of user research in support of the Learn Foundations project, the User Experience Service has conducted contextual enquiry to better understand the contexts and needs of staff members working with Learn. This blog post summarises our findings.
Self-checkout machines may seem like an easy target for critcism. But there’s a really interesting point here about what happens when people get used to a new technology, their flow changes — but the technology hasn’t updated to adapt to people’s new behaviour.
Happens all the time — people are used to these things but the machines aren’t used to what the people now do. I am here to correct the machines.
Ten years ago today, the first VHS Head EP was released. I remember it seemed to come as a bit of a bolt from the blue. For a while it was my favourite new electronic music.
Video Club is a delightful slice of retro electronic music. Subsequent releases, though relatively scant, have explored a parallel universe consisting entirely of video nasties. VHS Head’s music is constructed from samples taken from VHS cassettes.
As is customary for releases on Skam Records, it includes a braille strip. But a novel addition was the golden Video Club membership card.
Be kind and rewind.
The hotel bar just played a version of Take Five in 4/4 time, and I’m slightly horrified.
My colleague Nicola Dobiecka wrote this brilliant blog post about how designers need to take different approaches depending on the level they are working at. It builds on Jared Spool’s analogy with Charles and Ray Eames’ classic film Powers of Ten.
Essentially, colleagues at different levels of the organisation have different perspectives. All valid, but all require different skills and processes.
Good morning. This is the view from our room for the next few days.
In the grand delusion that is Brexit, the grandest delusion of all is the Brexiteers’ fawning adoration of the Technology God. According to Brexiteers, the Technology God will banish all problems, particularly those associated with the border on the island of Ireland. Grand Boffo Johnson ascended the mountain, and the Technology God conveyed the message that there existed no need for a border because the Technology God would solve everything. No evidence, no detail required, just faith in the Technology God.
Outsourcing your decision-making to vague promises from technology is a way of avoiding thinking about the people your policies will impact.
Technology isn’t neutral. It’s only as good as the intentions behind it. Technology is created by humans. It impacts humans. If you’re creating the technology, you must think of the impact on your fellow humans.
As people say in the technology world, “garbage in, garbage out”.
The best bit about this is the fact that they are apologising in advance for the inevitably poor quality of coverage in Singapore…
…we have to really convey what the city is like, this amazing skyline and these fantastic buildings.
How about no?
I’m sure it’s in the contract with the Singapore Grand Prix race promoters, that they must allot a certain amount of the broadcast to showing the city, and not the race. The same goes with Abu Dhabi and that ridiculous vibrator-shaped hotel.
And the Russian Grand Prix. Every year, without fail, they have cut away from the live action to broadcast footage of Vladimir Putin arriving by helicopter about a third of the way through the race. Then some laps later they show him gormlessly sitting next to Bernie Ecclestone in a near-empty grandstand, looking about as interested in the race as some lichen would. Every year. Watch it this year and take a drink when it happens.
The sooner F1 becomes less reliant on these ridiculous publicity-hungry governments, and goes back to real racing on proper circuits, the better. But then, it will be harder to excuse the bad TV coverage.
It would be great if smart replies were actually smart.
Here’s what happened when we ran usability testing with staff members using Learn for the first time. From four videos we found 20 usability issues, and a wide variety of strategies to complete the same basic tasks.
I will be away for the next couple of weeks, as Alex and I are going on our honeymoon. I’ve scheduled a number of posts to publish while I’m away, so things aren’t going to go completely quiet. But if I seem inattentive, it’s because I am having prime holiday time.
Music was one of the jobs I was put in charge of for our wedding. Alex isn’t particularly interested in music. We don’t have any shared musical memories. We don’t have “our song”. So that made some aspects of the wedding planning tricky.
For instance, there were no obvious candidates — or, indeed, any candidates at all — for what Alex would walk down the aisle to. And because I never imagined I would get married until I met Alex, it’s not something that I had my own ideas about either.
Just a few weeks before the big day, I knew we had to make this decision. I mined my record collection for any shared musical memories we might have.
I considered something from Concrete Antenna, a beautiful experimental record that I’d never heard of until Alex bought it as a gift. It’s one of the most perfect gifts she ever got me, because I didn’t know it existed, but I loved it. But Alex decided it sounded too dark for our wedding.
Another candidate was something from the FFS album. We saw FFS when they played as part of the Edinburgh International Festival a few years ago, and we both really enjoyed the concert. But again, it didn’t strike the right tone. (We did end up using Johnny Delusional as the ceremony closer.)
Eventually, I started to just pull out records and CDs that I thought sounded nice. I had to loosen up some of the rules I had imposed on the process. Crucially, the “no Sigur Rós” rule.
Ágætis byrjun is Sigur Rós’s best album. The title track doesn’t always get the most attention, but it is my favourite from the album. Listening to it while thinking about our upcoming wedding gave it a new emotional appeal for me.
I looked up translations of the lyrics, which I hadn’t paid much attention to before because it’s sung in Icelandic. It’s actually about the band listening to the finished mix of their first album, Von, and feeling like it was OK but could be improved. The title translates as “A good beginning”.
But the lyrics are also ambiguous. An alternative interpretation is that the song is about a fledgling relationship.
It seemed particularly apt for us, because we had two “first dates”. The first one was a good start. We did better next time (and never looked back).
I really like the brief, mild moments of dissonance in this song. It’s beautiful, but not quite perfect. Like life. Or like a relationship. The key is to recognise that it’s a good beginning, and we will do better next time.
The album has just been reissued in a 20th anniversary edition with three CDs of additional material. It’s astonishing to think this is 20 years old. At least it’s not as disturbing to me as OK Computer. I only discovered Ágætis byrjun in about 2001 when it became a sleeper cult hit outside of Iceland so I can still think of it as an 18 year old album.
I’m also fond of this live acoustic version from Heim.
We had developed an information architecture and tree tests as part of our programme of user research for Learn Foundations. The next step was to use first click tests to pit the new template against existing courses.
The latest post in my series for the Website and Communications blog about our user research work around the University of Edinburgh’s virtual learning environment.
Boris Johnson has secretly ordered the Cabinet Office to turn the government’s public internet service into a platform for “targeted and personalised information” to be gathered in the run-up to Brexit, BuzzFeed News has learned.
In a move that has alarmed Whitehall officials, the prime minister has instructed departments to share data they collect about usage of the GOV.UK portal so that it can feed into preparations for leaving the European Union at the end of next month.
This is why I am unlikely ever to work for a government.
Govt spox tells me this is normal and legal, the data is anonymised, and it’s only about improving the efficiency of https://t.co/SsTD9HR8RA. OK, so why is it being done now with haste, and through the no-deal XO committee? They had no answer for that. https://t.co/STansZ6V0b
— Alex Spence (@alexGspence) September 10, 2019
It’s 15 years since the Design Council came up with the double diamond, a model of the design process.
I find it useful as a general guide, although it does seem to confuse many people who assume it to be a strictly linear process. Recent conversations I’ve had at both the Service Design Academy and work have shown me that it remains a challenge to truly convey the complexity of a design process, and that the double diamond may in fact hinder this.
As always, it’s about having the right approach and mindset, rather than expecting an off-the-shelf tool or model to fix all your problems. Cat Drew’s article points this out:
But following a toolkit does not equal designing a good solution to the right problem. It is as much about the mindsets as the tools (e.g. being humble and open to ideas coming from everywhere and changing as a result of feedback, curious about what’s really going on and how things are working or not and working as teams rather than as a lone genius).
Slides from my Edinburgh UX meetup talk on Monday 2 September 2019, about the user research we have been conducting around the needs of students and staff working with course materials digitally at the University of Edinburgh. See the more detailed blog posts about this project over at the Website and Communications team blog. Read full articleComment
Chanctonbury Rings combines the folk music of Sharron Kraus and retro electronics of the Belbury Poly with spoken word from Justin Hopper. It’s a perhaps unlikely combination.
This is made all the more unlikely by the fact that, despite Justin Hopper’s American accent, the music is unmistakably English. It immediately reminded me of the Seasons (a cultish, unsettling 1969 BBC LP for use by schools’ drama departments, featuring music by the BBC Radiophonic Workshop).
I wasn’t quite sure what to expect from this. I picked it up because I’m a Ghost Box completist. But I found myself in a truly immersive listen. Hauntology at its finest.
A very frank, in-depth interview with Daniel Riccardo talking about the aftermath of Anthoine Hubert’s death and how he got back into the cockpit to start the race less than 24 hours later.
I found his description of going through Raidillon for the first time particularly powerful:
I told myself: ‘Go full throttle, and just don’t over-think this corner, don’t over-think any of it.’ Out of the pits… held it full. That was a relief but it felt good to get out there and do that. And that also told me that I was ready to go.
I think if I was, big lift and scared, then that would be a sign that maybe I shouldn’t be on the track right now. I guess I wanted to do that to test myself and then it all felt right.
In the wake of Johann Zarco’s request to be released from his contract with KTM, Mat Oxley uncovers a side of MotoGP riders not often talked about.
Do MotoGP riders — surely some of the strongest people on Earth — get depressed? Of course they do! Motorcycle racing may be a macho game, but machismo never stopped anyone getting depressed, quite the opposite, in fact.
It’s also fascinating to see Valentino Rossi talking so openly about his mental health issues when he raced for Ducati.
This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques. This blog post summarises my experience.
I’m doing a couple of talks this week. They are both about the user research we’ve been doing for the Learn Foundations project.
This evening I will be presenting at the Edinburgh UX monthly meetup. It’s a friendly meetup and it’s free, so do come along if you’re interested.
Then on Wednesday I’ll be presenting with my colleagues Karen Howie and Paul Smyth at the Association for Learning Technology (ALT) Annual Conference.
On the campaign to remove — or make less prominent — walls of portraits of old white men from academia’s past.
“It just sends the message, every day when you walk by it, that science consists of old white men,” says [neuroscientist Leslie] Vosshall. “I think every institution needs to go out into the hallway and ask, ‘What kind of message are we sending with these oil portraits and dusty old photographs?'”
While defenders of dude walls warn of erasing history, the counterpoint is powerful:
…some argue that the old portraits themselves have erased history, by glorifying white men who hold power while ignoring the contributions to science and medicine made by women and people of colour.
Celebrations of individuals in this way always make me wary. It seems to be particularly common in higher education, where awards and buildings are routinely named after white males.
But very few breakthroughs are truly the work of a single individual. The people honoured in this way are likely the people most adept at taking all the credit for other people’s work.
This piece builds on the idea that there is no such thing as neutral data, and combines it with the fact that humans are naturally drawn towards stories.
The problem is, data isn’t simple or neutral or even factual. The best data needs explanatory stories. The human mind is a story processor, and to understand something is to know a good story about it.
Why “brand voice” or creativity shouldn’t stop you making your content readable and accessible.
…a brilliant brand voice isn’t brilliant if it isn’t readable and accessible to all.
What3Words may have a good publicity operation, but as Terence Eden points out here, there are many problems with it. It’s not open, it’s difficult to work across languages, and at times it’s even culturally insensitive.
An excellent piece on the damage caused by conflating bad behaviour with mental ill health.
Conflating mental illness with cruelty adds to the stigma of mental illness…
Excusing horrible behaviour for a mental disorder makes it seem as though being horrible is the norm for people with mental illness. And that’s not okay.