Human-centred decisions
I will be speaking at the UX Healthcare conference in London on Friday 12 April. Book now to learn about using Perception-Cognition-Action analysis to improve accessibility and outcomes in healthcare products.
How a chat at a conference underlined that user experience itself has a user experience problem — and what we can do about it.
I’m pleased to be speaking at UCD Gathering, a new virtual conference taking place on 15 and 16 October, about my team’s service design approach to improving the way staff use our virtual learning environment to better meet students’ needs.
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.
Last week I attended the Service Design in Government conference, held here in Edinburgh. It was a hugely thought-provoking event. Almost every session I attended was excellent, sparking new ideas and thoughts that I am still getting to grips with almost a week on.
Accessibility Scotland was a high quality event with a diverse range of speakers. Find out what I took away from the event.
