Linknote — — 239 words

Business — Service design

Work:

From 40 sets of ideas to one in 20 minutes — A collaboration experiment with the Web Publishing Community — Website and Communications Blog

Liberating Structures leaflet designed by Open Change

Here’s another post I published to my team’s blog over the summer and forgot to link to from here.

Back in June, I ran an experiment in mass remote collaboration at our Web Publishing Community. This was, of course, at the height of lockdown, as we were adapting to the new reality of a prolonged period of working from home.

[I’d come away from the Service Design in Government conference](https://blogs.ed.ac.uk/website-communications/three-highlights-from-service-design-in-government-2020/) in March really keen to try out [liberating structures](http://www.liberatingstructures.com/), following an excellent [session run by Open Change](https://www.openchangeacademy.co.uk/liberating-structures).

Liberating structures is a set of workshop tools designed to include everyone and generate innovative ideas. These are ideally carried out with people who are physically together, so it was a little awkward when I wanted to try them out just at the moment everyone was required to be physically apart.

But some liberating structures are possible to run remotely, so I decided to introduce a large number of colleagues to a foundational liberating structure — [1-2-4-all](http://www.liberatingstructures.com/1-1-2-4-all/).

Through this session, we collaboratively sifted through ideas generated by over 40 participants, before coming to a consensus on the one strongest idea.

[Read the blog post for the full details of how it worked — and what went wrong](https://blogs.ed.ac.uk/website-communications/from-40-sets-of-ideas-to-one-in-20-minutes-a-collaboration-experiment-with-the-web-publishing-community/).

Linknote — — 81 words

Politics — User experience

Vote by mail: Mistakes are too easy — Kara Pernice — Nielsen Norman Group

Postal voting materials

An analysis of the design of postal voting materials in the US.

Where are all the UX designers and researchers, service designers, and content writers and editors when voting process and materials are designed? Not there or simply beaten by bureaucracy or deadlines?

A good reminder that user experience goes way beyond technology and even design. It’s about the small decisions that are made by everyone involved in a process, that if made badly can prevent people getting fundamental stuff done.

Linknote — — 106 words

User experience

Work:

Meeting the challenges of collaborating remotely — Website and Communications Blog

A Miro boards with digital sticky notes on it

I realised that while the summer got pretty busy for us, there are a few work blog posts that I haven’t cross-posted here yet. So I will drip-feed them here over the next little while.

This first one is from July, where I outlined some of the lessons we have been learning from getting collaborative activities done remotely. This post also highlights some of the work my colleagues have been doing to continue our user experience work despite the challenges presented by the coronavirus outbreak.

This was a follow-up to an earlier blog post, [Meeting the challenges of conducting user research remotely](https://duncanstephen.net/meeting-the-challenges-of-conducting-user-research-remotely-website-and-communications-blog/).

Linknote — — 177 words

Human-centred approaches — Media

The woman whose teapots were destroyed on Changing Rooms — Amelia Tait — The Waiting Room

Illustration of Clodagh, victim of a Changing Rooms disaster

The rumours were true — Changing Rooms is coming back, 20 years on from its heyday. I don’t really remember watching it very much, but I have been struck by how much people have been talking about it recently.

The TV show clearly struck a chord. And why not, when you can reminisce about stories like the prized £6,000 teapot collection that was destroyed by one of the programme’s ludicrous interior design ideas?

What I love about this story is the stiff upper lip displayed by the victim of this design disaster, which is really a paper-thin disguise for seething anger that brings out a gem of a quote like this:

“I still feel that she’s got what she deserved, which is really being dropped by everybody,” Clodagh says of Linda Barker [the interior designer]. “I still don’t feel very good about her. On the very rare occasion she’s on television now, when I do see her, she’s still very bouncy, and I just don’t think she earned the bounce,” she laughs.

So. Much. Shade.