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Content design — User experience — Web

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Unlabelled venn diagram

Today I have started a new job. But while I’m looking forward, I have also been reflecting, as this moment marks my first real move away from higher education. Despite the differing natures of the three organisations I worked for, there were many parallels across them.

Linknote — — 110 words

Economics — Social science — User experience

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Nudge in user experience — Website and Communications Blog

Over the summer my user experience team at the University of Edinburgh had the wonderful opportunity to work with a Behavioural Insights (Nudge) Intern. There are lots of parallels between behavioural science and human-centred approaches. Nudge models give us the opportunity to bring an extra level of formality to our approaches.

Working with a behavioural science specialist has brought things full circle for me. My first association with the University of Edinburgh was when I studied economics here for my undergraduate degree.

And it really is full circle, because this was my last blog post as an employee of the University of Edinburgh. I’ll publish more about that news shortly.

Linknote — — 100 words

User experience — User research

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UX in universities — UX Soup

UX Soup logo: "Easily listen and subscribe for free in your preferred podcast player"

I have been interviewed for the podcast UX Soup. The host [Chris Schreiner](https://www.linkedin.com/in/chrisschreiner/) was interested in the [User Experience Service’s work at the University of Edinburgh](https://www.ed.ac.uk/information-services/user-experience). He spoke with me about:

* how the consultancy model works in a higher education context
* the history of our service
* the projects we get involved with
* the methodologies we follow
* the specific challenges we face working in higher education

It was good fun being interviewed. Please have a listen if you have the time. Thank you to Chris for the opportunity.

Linknote — — 196 words

Accessibility — Content design — User experience — Web

Access for all — my final plea for human-centred design — Lizzie Cass-Maran — Website and Communications Blog

Last month our brilliant colleague Lizzie Cass-Maran left our team after more than 10 years. In her final blog post for our team’s blog, she has written this plea to keep humans at the centre of all our decision-making.

For the past few years I’ve been working with Lizzie, I’ve always been impressed at the impact and quality of the work she has delivered in often challenging circumstances. She is a key reason why Website and Communications has such a strong user-centred culture.

Moreover, her impact stretched far beyond our own team. She influenced human-centred approaches across the entire university. She has played a genuinely leading role in our communities of practice. The effective digital content training that she has designed ensures that our content editors will continue to create well-written content that meets users’ needs.

Most recently, she did most of the heavy lifting in a project to revolutionise the university’s editorial style guide. The outcome of this is that, for the first time, we have a unified style guide that is designed for use across all content, print and digital, being managed across organisational silos.

Our team genuinely will not be the same without her.

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Service design — User experience — User research

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Screenshot of the remotely-held UX Glasgow meetup

This week I presented to the UX Glasgow community about our user research into the needs of students and staff working with course materials digitally at the University of Edinburgh. It was my first real experience of presenting to a live audience remotely.

Linknote — — 125 words

Content design — Human-centred approaches — User experience — Web

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Join our team as a Content Designer — Website and Communications Blog

View of Edinburgh Castle from our office

Come and work with our team!

We are looking for three experienced Content Designers to join the University of Edinburgh’s Website and Communications team as we embark on major projects to launch our new web publishing platform and services.

If you’re passionate about using evidence-based approaches to create great content that meets users’ needs, we want to hear from you.

There are three positions available. [Find out more in the blog post](https://blogs.ed.ac.uk/website-communications/join-our-team-as-a-content-designer/). If you have any questions, just get in touch with me.

For my personal view on what it’s like working with the University of Edinburgh, check out my previous blog post: [Why I value working in user experience in higher education](https://duncanstephen.net/why-i-value-working-in-user-experience-in-higher-education/).

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User experience — Web

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People collaborating with sticky notes on a flipchart

[We’re looking for a University of Edinburgh PhD student intern to work with us next year](https://edin.ac/3301QFy). This is an exciting time to join the Website and Communications team, and an opportunity to help us improve high-profile web services like MyEd and the University website. [Take a look](https://edin.ac/3301QFy)!